Contact the Desk

Mail reaches a person, and the person answers. Route everything to [email protected] — the subjects below just help it land in the right lane faster.

Corrections

Found a number that's wrong — a payout window, a licence status, an offer term? Send the evidence and the page URL. Verified corrections are applied and noted on the affected page. This is the fastest-answered category of mail we get, by design.

What counts as evidence: a link to the operator's current terms, a regulator register entry, or a dated screenshot of the discrepancy. What doesn't: "I heard" or a competitor's page saying otherwise. Corrections with sources typically land within two business days; the note on the amended page records what changed and when.

Player Reports

Payout experiences, verification problems and dispute outcomes at listed operators feed our payout pillar as a cross-check on published terms. Include the operator, dates and method. We read everything; we score patterns, not single anecdotes.

The useful report reads like a timeline: request submitted on this date, verification completed on that one, money arrived (or didn't) on this one, via this method. Screenshots of cashier confirmations help. Personal identifiers get stripped before anything feeds published analysis, and we never share your correspondence with the operator without asking you first.

Review Requests and Operators

Operators meeting the structural floor described on the methodology page can request a review. The outcome is the outcome — commercial conversations happen after scores exist, never before.

For a factual dispute about an existing review, send the specific claim and your evidence exactly as a reader would; the same two-day standard applies. Requests to soften judgments without changed facts are read, filed and declined politely. Offers to pay for placement are declined less politely.

Press and Data

Journalists and researchers can request underlying data for our reports, including chart sources and methodology detail. Charts are free to republish with attribution; the embed snippets are on each report page.

For interview requests or industry comment, include your outlet and deadline — same-day response is realistic on weekdays for time-sensitive pieces. Attribution goes to the named desk member whose lane the question falls in: payments and fees to Dan Whitaker, regulation to Mara Ellison, game mathematics to Chris Okafor.

Suggesting Coverage

Topic requests shape the guides queue more than anything else. If a question sent you searching and this site didn't answer it — a payment method we haven't compared, a state whose rules confuse everyone, a game variant the guides skip — describe what you looked for and where you gave up. The gaps readers report become the pages readers need.

The same applies to markets. Coverage currently spans the US, UK and Ontario; requests for additional jurisdictions are logged and weighed by volume. A market gets added when we can meet the same verification standard there — register access, readable terms, testable payouts — not before.

Languages and Accessibility

The desk works in English, and mail in English gets the fastest turnaround. If writing in another language is easier for you, send it anyway — clarity beats polish, and a machine-translated report with good dates and screenshots outranks fluent vagueness every time. If any page here gives your screen reader or browser trouble, that report is welcome too and gets treated as a correction.

What Not to Send

Login credentials, full identity documents, or anything a casino's support desk should handle first. Guest posts and link exchanges: no, and the answer doesn't improve with persistence. Bonus codes to promote: the offers on this site come from operator terms we verify, not from submissions.

Response Expectations

Corrections and press: within two business days, usually faster. Player reports: read within the week, acknowledged when they change something. Review requests: queued with an honest estimate. If you've had silence past those windows, resend with "SECOND SEND" in the subject — mail filters occasionally eat legitimate messages, and the resend flag gets human eyes on it.

One thing this desk can't do: resolve your dispute with a casino directly. For that, use the operator's complaints process first, then escalate to its regulator — the route is described in our licence guide. If you're struggling with gambling itself, the helplines in the footer are free, confidential and better at this than any casino site.